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Aussie Pet Mobile Bluegrass
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- If you are not happy with your pet(s)’ groom outcome, please let us know within 48 hours, and allow us to “make it right” now, or in the future. By signing, you agree to this resolution process.
- Our philosophy is to offer a stress free grooming experience for your pet(s). Your pet’s safety and comfort are our first priority. We will not perform any grooming procedure that causes pain or a level of stress that we think is excessive.
- Cancellation / No show Policy: We ask that you give us at least 48 hours’ notice of the need to cancel or reschedule your appointment. Notice of 24 – 48 hours is subject to a minimum charge of 50% of the groom price, or $50, whichever is greater. Notice less than 24 hours is subject to the full groom price, at our discretion. No shows will be charged $100 minimum.
- Eye irritation: Our products are formulated for pets, and are deemed gentle, but not necessarily tearless. Pets often splash soap and water everywhere. It is possible your pet(s)’ eyes may have resulting eye irritation. We do what we can to avoid this.
- Nails: If nails are too long, as determined by the groomer for the safety and comfort of your pet(s), the nails may not be shortened to a desired length without clipping the quick.
- Fleas: If your pet(s) have fleas, you can treat them with a Capstar approximately four hours before the groom. If we find fleas on your pet while in the grooming salon, a flea bath is required, as well as a $20 charge to fumigate the van.
- Prices are estimates, subject to change at the groomer’s discretion. This will be reviewed before proceeding. If you choose to not proceed, you are responsible for a minimum trip charge.
- If we shave your pet due to matting, your pet(s)’ appearance may be temporarily unattractive, unpleasant, or uncomfortable, while your pet grows a healthy coat and the skin heals.
- We do not pay vet bills for eye irritations, or common responses to being shaved down, such as skin rashes, cuts, skin irritations, repairing broken skin due to scratching, licking, chewing, or pets that shiver / hide.
- Your pet(s)’ inability to stand during the grooming process may require us to halt the groom. Your pet may not be dry, or evenly trimmed in such a case.
- We encourage you to ask your groomer lots of questions.
- We will never share, sell, or distribute your personal information to anyone outside AUSSIE PET MOBILE®
Your pet’s safety and comfort are our first priority